Sandvik

Inside Sales Representative

Sandvik

full-time

Posted on:

Location Type: Hybrid

Location: Smyrna • Arizona • Nevada • United States

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About the role

  • Serve as the first point of contact for customer inquiries, ensuring timely, accurate responses
  • Build strong customer relationships as part of the sales and account team
  • Assess customer needs and route complex issues to the appropriate internal resources
  • Take ownership of customer concerns and ensure commitments are fulfilled
  • Proactively communicate order updates, backlog issues, and other relevant information
  • Initiate proactive outreach to existing customers to identify upsell and cross-sell opportunities
  • Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings
  • Process sales orders via phone, email, and E-business platforms
  • Manage urgent and expedited orders to meet customer delivery timelines
  • Collaborate with Accounts Receivable to support cash collection
  • Utilize internal tools to fulfill customer requirements
  • Assess technical compatibility of components and escalate to technical teams when necessary

Requirements

  • Associate degree, college diploma, or equivalent experience
  • 2–5 years of customer service or inside sales experience
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Experience with CRM tools (e.g., Salesforce)
Benefits
  • health, dental, and disability insurance
  • 401(k) retirement savings plan
  • professional competence development opportunities
  • training
  • career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinside salessales order processingtechnical assessmentsquotationspricing inputsupsellingcross-sellingorder managementcash collection
Soft Skills
communicationrelationship buildingproblem-solvingownershipproactive outreachcollaborationtimelinessaccuracycustomer needs assessmentcommitment fulfillment
Certifications
Associate degreecollege diploma