Inside Sales Representative
Sandvik Group
full-time
Posted on:
Location Type: Hybrid
Location: Smyrna • Arizona • Nevada • United States
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About the role
- Serve as the first point of contact for customer inquiries
- Build strong customer relationships as part of the sales and account team
- Assess customer needs and route complex issues to appropriate internal resources
- Take ownership of customer concerns and ensure commitments are fulfilled
- Proactively communicate order updates, backlog issues, and other relevant information
- Initiate proactive outreach to existing customers to identify upsell and cross‑sell opportunities
- Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings
- Participate in onsite customer visits and contribute to account growth strategies
- Process sales orders via phone, email, and E‑business platforms
- Manage urgent and expedited orders to meet customer delivery timelines
- Prepare monthly CSR reports
- Maintain commitment to Sandvik’s safety‑first culture
Requirements
- Associate degree, college diploma, or equivalent experience
- 2–5 years of customer service or inside sales experience
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Experience with CRM tools (e.g., Salesforce)
Benefits
- health, dental, and disability insurance
- 401(k) retirement savings plan
- opportunities for professional competence development
- training
- career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinside salessales order processingquotationstechnical assessmentspricing inputsreport preparation
Soft Skills
customer relationship buildingcommunicationproblem-solvingownershipproactive outreachaccount growth strategies
Certifications
Associate degreecollege diploma