Sandstone Care

Customer Success Manager

• The CRM Systems Manager at Sandstone Care is a service-oriented technologist embedded within the IT Department.
• Responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization—Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9.
• The day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack.
• Partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change.
• Works hand-in-hand with the VP of IT, SVP of Marketing, and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket.