Customer Success Implementation Manager
Sandler Partners
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- The Customer Success Implementation Manager is responsible for accelerating franchisee success through high-touch onboarding and ongoing enablement.
- Ensure both new and tenured franchisees adopt Sandler’s systems, tools, and best practices.
- Lead franchisee implementation across 10+ core platforms.
- Deliver structured onboarding for new owners.
- Provide proactive enablement to established franchises who want to scale, modernize, or improve execution.
- Develop, update, and maintain onboarding content.
- Co-host bi-monthly onboarding cohorts and lead weekly 1:1 onboarding sessions with new franchisees.
- Support Initial Training in Baltimore (bi-monthly travel required).
Requirements
- 5+ years in Customer Success, Franchise Enablement, Implementation, Onboarding, Training, or related roles.
- CRM / marketing automation experience (HubSpot strongly preferred).
- Strong command of MS office suite.
- Strong technical aptitude across multi-platform environments.
- Proven ability to train, present, and guide users through adoption in both virtual and in-person settings.
- High organizational discipline; able to manage multiple franchise “builds” simultaneously.
- Excellent communication, coaching, and relationship-management skills.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessFranchise EnablementImplementationOnboardingTrainingCRMMarketing AutomationTechnical AptitudeMulti-platform EnvironmentsContent Development
Soft skills
CommunicationCoachingRelationship ManagementOrganizational DisciplineTrainingPresentationGuidanceProactive EnablementHigh-touch OnboardingLeadership