Sandler Partners

Implementation Specialist

• The Customer Success Implementation Manager is responsible for accelerating franchisee success through high-touch onboarding and ongoing enablement.
• Ensure both new and tenured franchisees adopt Sandler’s systems, tools, and best practices.
• Lead franchisee implementation across 10+ core platforms.
• Deliver structured onboarding for new owners.
• Provide proactive enablement to established franchises who want to scale, modernize, or improve execution.
• Develop, update, and maintain onboarding content.
• Co-host bi-monthly onboarding cohorts and lead weekly 1:1 onboarding sessions with new franchisees.
• Support Initial Training in Baltimore (bi-monthly travel required).

Customer Success Implementation Manager

Affiliate Manager

• Coach, partner, and influence various levels of franchisees on ways to improve working relationships, increase productivity, engagement, and revenue.
• Execute and enable franchise-wide programs within personas, including HubSpot, Compass, assessments, methodologies and the Learning Management System (LMS).
• Drive processes, planning, franchise management and overall franchise health.
• Provide strategic franchise partnership, thought partnership and coaching to assigned franchisees.
• Participate and lead projects as an integral member of the extended franchise leadership team.
• Review and analyze business metrics in order to influence franchisees and provide direction for franchise solutions.
• Proactively partner with franchise leadership and teams to ensure consistency in messaging and delivery.
• Partner with team members across the company to ensure a highly effective and collaborative workplace.
• Deliver in partnership with franchise leadership, additional programs and projects that will positively impact the network.
• Support the New Franchisees and Solopreneurs with the following: Co-build quarterly business plans that support their enablement. Develop plans based on the needs of their segment. Incorporate home office updates and roll-outs/releases. Provide update Franchisee information (renewals/challenges/big wins/etc). Include Enablement and Program Plans. Report on progress/success/etc. from previous quarter (or determine timeframe). Work closely with the Franchise Enablement Team (leadership, program managers, customer success) and Shared services to deliver on the plan.
• Develop Enablement Plans Build an enablement calendar Set up coaching calls/co-ops Set up (and deliver) Sandler skill building and facilitation sessions. Set up (and deliver) program and business process enablement sessions. Set up (and deliver) technology training and best practice sessions. Set up (and deliver) business Manage the Onboarding Program Onboard new Franchisees Manage, co-develop, and deliver onboarding programs and IT Manage, develop, and help facilitate/train/deliver content/updates at: Franchisees Conferences (June/November Schools) Summit Regional Meetings Franchise group meetings (Road to Ruby, etc.)

Customer Success Implementation Manager

Franchise Enablement Business Partner