SANDBX

Ecommerce

• Define and continuously refine the Platform Product vision, strategy, and multi-quarter roadmap (paved roads, golden paths, internal developer platform capabilities, and self-service catalogs).
• Translate business and engineering priorities into clear outcomes and OKRs (e.g., lead-time reduction, change failure rate, MTTR, SLO attainment, cloud cost per transaction).
• Maintain and socialize the roadmap with executive, product, security, data, and infrastructure stakeholders.
• Operate a rigorous intake and triage process to balance strategic initiatives with operational/adhoc requests; make trade-offs visible.
• Own prioritization using impact/effort, cost savings, risk reduction, and developer adoption metrics.
• Drive execution with the Sr EM: articulate acceptance criteria, define release milestones, run sprint ceremonies, and ensure on-time delivery.
• Productize platform capabilities (e.g., service templates, CI/CD pipelines, deploy buttons, environment provisioning, secrets & identity, observability by default) to reduce toil.
• Lead adoption of an Internal Developer Portal (e.g., Backstage) and Service Catalog with opinionated defaults (security, SLOs, logging, tracing).
• Launch and measure golden paths for common workloads (web, API, batch, data/ML), targeting time-to-first-prod and onboarding time reductions.
• Partner with SRE/SecOps to define SLOs, error budgets, incident response playbooks, and change management guardrails; ensure platform upgrades (Kubernetes, runtimes, libraries) occur with minimal disruption.
• Own cloud cost KPIs: cost/booking, cost/request, unit economics per product area.
• Drive savings plans, rightsizing, autoscaling, storage lifecycle policies, and data egress governance.
• Publish transparent showback/chargeback reports to business/product leaders; forecast spend vs. budget.
• Run Platform Council (monthly) to align priorities and communicate trade-offs.
• Build customer empathy: perform user research with product teams, run betas, gather NPS, and iterate.
• Create clear documentation, release notes, and enablement assets (videos, how-to guides, runbooks).

Technical Product Manager, eCommerce Platform