Sandbox VR

Manager

• Provide strategic leadership across all store operations and support GEGs, Leads, or ASM as needed
• Set achievable sales and KPI targets on shift and coach team to meet goals
• Drive local marketing strategies and increase store-controllable profit (SCP)
• Deliver an incredible guest experience and support guest de-escalation when needed
• Manage operational and financial tasks: reports, audits, cleanliness, scheduling, labor spend, and communication with District Leader
• Perform technical support and troubleshooting: hardware/software checks, communicate issues to Helpdesk, rehabilitate low-damage hardware, lead software updates and experience launches
• Lead hiring, onboarding, coaching, staff development, and delegate responsibilities within leadership team
• Maintain store schematics and facility standards to ensure a premium guest environment

Store Manager

• Deliver an incredible guest experience by welcoming guests, encouraging walk-ins, and supporting Guest Experience Guides
• Handle guest de-escalation and support Guest Experience Guides or Shift Leads when needed
• Perform technical support and troubleshooting: conduct hardware/software checks, communicate issues to Store Manager and Tier 1 Helpdesk, co-lead on software updates and experience launches
• Maintain store cleanliness, order, and equipment readiness
• Co-lead store management tasks: create employee schedules, ensure coverage, adhere to state/federal scheduling laws, maintain daily checklists and audits
• Track and ensure breaks per law/company procedures and assist with store timecard approval
• Pursue future bookings and set achievable sales and KPI goals (B2Bs, Gift Cards, Add-Ons, Food & Bev) while coaching team to meet targets
• Provide store leadership: start-of-shift check-ins, in-the-moment coaching, partner in hiring and identify coaching opportunities
• Deliver training and onboarding: provide on-the-job training for Guest Experience Guides and Leads, manage e-learning course catalog and help staff complete training while supporting front-of-house service

Store Manager

Assistant Store Manager