Salary
💰 $68,640 - $76,000 per year
Tech Stack
AssemblyTableau
About the role
- Provide strategic leadership across all store operations and support GEGs, Leads, or ASM as needed
- Set achievable sales and KPI targets on shift and coach team to meet goals
- Drive local marketing strategies and increase store-controllable profit (SCP)
- Deliver an incredible guest experience and support guest de-escalation when needed
- Manage operational and financial tasks: reports, audits, cleanliness, scheduling, labor spend, and communication with District Leader
- Perform technical support and troubleshooting: hardware/software checks, communicate issues to Helpdesk, rehabilitate low-damage hardware, lead software updates and experience launches
- Lead hiring, onboarding, coaching, staff development, and delegate responsibilities within leadership team
- Maintain store schematics and facility standards to ensure a premium guest environment
Requirements
- Minimum of three (3) years relevant experience as a leader in a retail operations management or hospitality industry
- Be Egoless: No room for personal agendas here
- Underdog Mindset: We love strong problem solvers who can adapt to change well
- Win Collectively: Positive attitudes are contagious, and we love winning as a team
- Physical Stamina: You will be on their feet for long periods of time; occasionally required to bend, lift up to 40 lbs., and/or walk up stairs
- Physical Dexterity: Close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers)
- Business Management Literacy: Proficient in “retail math” and comfortable with profit and loss statements and data visualization tools (e.g. PowerBI, Tableau)
- Evening and weekend availability may be required depending on the business’ needs
- Experience leading hiring, onboarding, coaching, and store leadership
- Technical knowledge for hardware/software checks, troubleshooting, and guiding staff through software updates