Sandbox VR

Assistant Store Manager

Sandbox VR

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $24 per hour

Job Level

JuniorMid-Level

Tech Stack

Tableau

About the role

  • Deliver an incredible guest experience by welcoming guests, encouraging walk-ins, and supporting Guest Experience Guides
  • Handle guest de-escalation and support Guest Experience Guides or Shift Leads when needed
  • Perform technical support and troubleshooting: conduct hardware/software checks, communicate issues to Store Manager and Tier 1 Helpdesk, co-lead on software updates and experience launches
  • Maintain store cleanliness, order, and equipment readiness
  • Co-lead store management tasks: create employee schedules, ensure coverage, adhere to state/federal scheduling laws, maintain daily checklists and audits
  • Track and ensure breaks per law/company procedures and assist with store timecard approval
  • Pursue future bookings and set achievable sales and KPI goals (B2Bs, Gift Cards, Add-Ons, Food & Bev) while coaching team to meet targets
  • Provide store leadership: start-of-shift check-ins, in-the-moment coaching, partner in hiring and identify coaching opportunities
  • Deliver training and onboarding: provide on-the-job training for Guest Experience Guides and Leads, manage e-learning course catalog and help staff complete training while supporting front-of-house service

Requirements

  • 2 years relevant experience as a leader in a retail operations management or hospitality industry
  • Be Egoless (no personal agendas)
  • Underdog Mindset: strong problem solving and adaptability
  • Win Collectively: positive team-oriented attitude
  • Physical stamina: on feet for long periods; occasionally bend, lift up to 40 lbs., walk up stairs
  • Physical dexterity: close-distance hand-eye coordination; ability to manipulate basic hand tools (e.g. screwdrivers)
  • Weekend availability
  • Business Management Literacy: proficient in retail math, understanding of profit and loss statements, comfortable with data visualization tools (e.g. PowerBI, Tableau)