Sandbox VR

Senior IT Specialist

Sandbox VR

full-time

Posted on:

Origin:  • 🇭🇰 Hong Kong

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Job Level

Senior

Tech Stack

Firewalls

About the role

  • Focus heavily on strengthening and maintaining IT security, ensuring both people and systems remain safe and efficient as the company scales.
  • Provide helpdesk support for the global corporate team; document solutions and build self-help resources and SOPs for common issues.
  • Provide basic IT support for franchise owners for their assigned Google Workspace licenses.
  • Build out the company’s first internal IT Tier-1 technical support function to handle common IT issues, functioning as Tier-2.
  • Ensure smooth operation and troubleshooting for the Hong Kong office infrastructure including meeting room AV systems, video conferencing, and network connectivity.
  • Oversee the full lifecycle of IT assets: procurement, setup, configuration, deployment, and depreciation/e-waste.
  • Maintain accurate hardware and equipment inventory records, ensuring compliance with corporate security standards.
  • Perform physical troubleshooting of all Hong Kong office electronic equipment.
  • Facilitate IT onboarding for new employees, including account setup, device provisioning, and training on company IT systems and security protocols.
  • Manage and optimize all company third-party SaaS platforms, ensuring secure configurations, efficient licensing, and cost control.
  • Maintain a running budget and contract tracking of all software products using the internal software database.
  • Where possible, fold relevant tools into the SSO / SCIM management framework.
  • Own endpoint security: implement and monitor antivirus, endpoint detection, firewalls, and intrusion prevention solutions.
  • Establish and enforce IT security policies, including device encryption, identity and access management, and data protection practices.
  • Conduct regular audits and risk assessments to proactively identify vulnerabilities and mitigate threats.
  • Lead incident response in the event of a security breach: containment, investigation, and remediation.
  • Lead and contribute to projects that enhance internal IT infrastructure and security as Sandbox VR expands globally.
  • Partner cross-functionally to ensure systems scale securely, reliably, and cost-effectively.

Requirements

  • Security Mindset: You think proactively about risk, stay current with security best practices, and balance ease-of-use with protection.
  • Egoless Support: You approach troubleshooting with patience and empathy, creating an environment where teammates feel comfortable asking for help.
  • Resourceful & Proactive: You take initiative, adapt quickly, and solve problems without waiting for direction.
  • Critical Thinking: You know how to troubleshoot issues methodically and escalate appropriately when needed.
  • Strong Prioritization: You manage multiple demands, balancing urgent support requests with long-term system improvements.
  • In-Office Presence: This is an in-office role based in Hong Kong, 5 days a week
  • Communication: Strong English and Cantonese, Mandarin a plus!