Sand Cherry

Project Manager

• Lead large-scale, cross-functional broadband programs from initiation through implementation.
• Manage an outage management initiative focused on developing processes and systems that improve customer communication during service interruptions.
• Build and maintain comprehensive project plans, timelines, dependencies, and deliverables.
• Develop end-to-end business workflows and operational processes.
• Identify, assess, and mitigate project risks, proactively connecting related issues across workstreams and stakeholders.
• Partner with Business Analysts to review requirements, identify process gaps, validate solutions, and contribute to Business Requirements Documents (BRDs).
• Facilitate collaboration across business, technology, operations, product, and customer experience teams.
• Establish and manage stakeholder communication plans, ensuring alignment at all organizational levels.
• Drive program governance activities, status reporting, executive presentations, and decision-making forums.
• Track project health, manage escalations, and ensure successful delivery of business objectives.
• Influence stakeholders and navigate complex organizational dynamics to maintain momentum and achieve results.

Senior Project Manager – Reliability Team

• Manage and update the program playbook and PMO artifacts, including roadmaps, budget, RAID, etc
• Prepare meeting materials, notes, and follow-up items.
• Maintain project documentation and approvals.
• Collect weekly status updates from project owners.
• Track readiness, training, communications, cutover, and hypercare items.
• Flag missing updates, overdue actions, and emerging tasks.
• Develop and maintain key relationships with multiple stakeholders to provide support to existing Project and Program Managers.

Project Manager – Transformation

Systems Engineer

• Analyze and evaluate information technology systems, business processes, and operational workflows to identify opportunities for improvement.
• Partner with business stakeholders to understand user needs, gather requirements, and recommend effective system solutions.
• Serve as the primary point of contact between business users and engineering/development teams throughout the project lifecycle.
• Elicit, analyze, document, and validate functional and technical requirements.
• Translate business needs into detailed technical requirements, user stories, process flows, use cases, and other project documentation.
• Collaborate with cross-functional teams to ensure business requirements are accurately interpreted and implemented.
• Identify, document, report, prioritize, and track system defects, issues, and enhancement requests through resolution.
• Support system testing activities, including test planning, user acceptance testing (UAT), and validation of delivered solutions.
• Assist with change management activities, user training, and documentation to support successful solution adoption.
• Evaluate the impact of proposed system changes and recommend improvements that increase operational efficiency and user experience.
• Participate in project planning, status meetings, and cross-functional initiatives while ensuring deliverables are completed on schedule.

Business Systems Analyst

• Lead end-to-end project management activities for the implementation and enhancement of a customer-facing service activation platform.
• Develop and manage project plans, schedules, risks, dependencies, and executive-level status reporting.
• Coordinate multiple workstreams simultaneously, ensuring alignment across business, technology, and operational teams.
• Facilitate project governance meetings and drive issue resolution across stakeholders.
• Track milestones, deliverables, and key performance indicators to ensure successful project outcomes.
• Partner with Product, Engineering, Architecture, and Operations teams to support the build, testing, deployment, and adoption of customer-facing software solutions.
• Coordinate requirements gathering, release planning, user acceptance testing, deployment readiness, and post-launch support activities.
• Manage dependencies between technical teams and business stakeholders to ensure successful product implementation.
• Support roadmap planning and prioritization discussions with product and business leadership.
• Lead efforts to establish and operationalize support processes, escalation paths, and organizational structures supporting the platform.
• Coordinate the development of support models, workflows, documentation, training materials, and knowledge management resources.
• Partner with customer support, call center, operations, and business teams to ensure readiness for customer inquiries and issue resolution.
• Define and implement processes for handling customer feedback, enhancement requests, and product-related support needs.
• Support go-to-market initiatives and customer adoption strategies related to the platform.
• Collaborate with business stakeholders to identify opportunities for process improvement, automation, and growth.
• Assist with communication plans, stakeholder engagement, and change management activities.
• Monitor customer adoption metrics and recommend improvements to increase utilization and customer satisfaction.
• Serve as a liaison between business, technology, operations, customer support, and leadership teams.
• Build strong relationships across organizations to drive collaboration and project success.
• Provide clear communication and reporting to executives, sponsors, and project stakeholders.

Project Manager, Customer Support Tools

Senior Project Manager

Program Manager

• Lead and manage multiple network technology programs and projects simultaneously, ensuring successful delivery against scope, schedule, budget, and quality objectives.
• Develop and maintain comprehensive program plans, project schedules, risk registers, and status reporting.
• Collaborate with engineering, operations, product, construction, vendors, and executive stakeholders to drive program execution and alignment.
• Manage the deployment, upgrade, and optimization of network infrastructure, broadband technologies, and related systems.
• Identify project risks, dependencies, and issues, proactively developing mitigation and contingency plans.
• Facilitate cross-functional meetings, governance reviews, and executive-level status updates.
• Coordinate vendor and third-party partner activities to ensure deliverables meet contractual and operational requirements.
• Track program performance metrics and provide data-driven recommendations to improve execution and operational efficiency.
• Ensure compliance with organizational standards, industry regulations, and project management best practices.
• Support strategic planning and roadmap development for network and broadband technology initiatives.

Program Manager, Network Technology

Manager

• Negotiate, plan, and manage all release activities
• Coordinate release content and efforts based on the service request backlog, pending service requests, third party applications, or operating system updates
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Deployment, Run Books, and Implementation Plans
• Weekly Release Reporting and communication of release details and schedules
• Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms
• Provide tools and services to help product management and project teams manage and deploy releases into production
• Attends daily stand-ups with Development Teams
• Act as pseudo–Scrum Master, running and managing daily standups and sprint planning
• Act as point of contact for ticket blockers, and de-conflicts release timing
• Monitor and report out on status and prioritization of development tickets
• Follow up with Development teams on Status if not being applied in a timely fashion to Jira tickets
• Handles all escalations from Development teams to ensure development impacts do not delay or impact larger program timelines
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Communicate development status on a regular basis to program and project managers
• Defect remediation during testing – coordinating calls and driving for solution
• Prepare roadmap and forward plan the release windows and cycles across a portfolio
• Manage risks and resolve issues that affect release scope, schedule and quality
• Measure and monitor release progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Strong cross functional abilities between Development and Business teams
• Implement and manage release processes for code through development, test, and production environments.
• Collaborate with all participants in software development projects and support developers and testers as they set up their build dev/test environments
• Improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments
• Build the release calendar in working closely with the Release Managers from different portfolios and centralizing view of all releases. Leads the effort of defining the strategic direction for release management tools to ensure the process requirements of release management are built in

Release Train Manager

Recruitment

• Partner with HR leaders and members of the company's leadership hiring teams to source, interview and recommend qualified candidates to align with business needs and expectations.
• Help to develop and execute comprehensive and creative sourcing strategies.
• Source and screen talent through passive and active candidate resourcing including building and editing job descriptions, sourcing and filtering aligned candidates and utilizing LinkedIn Recruiter, social media, networking, AI tools, and other strategies to successfully fill resource needs.
• Manage and own assigned recruiting efforts for high priority, complex searches- full life cycle recruiting efforts.
• Maintain a high-volume interview schedule weekly through video interviews.
• Assess candidate qualifications aligned with resource requirements across experience, including technical skill sets, brand and culture fit, and compensation requirements, utilizing standardized questions and behavioral-based interview questions.
• Organize interviews for candidates including coordinating schedules with internal hiring teams ensuring a seamless and exceptional candidate experience.
• Manage candidate pipeline activity and proactively share key updates with internal stakeholders on status.
• Clearly communicate company values, culture, goals, and benefits to candidates.
• Demonstrate knowledge and understanding of Diversity, Equity, and Inclusion (DEI) principles and actively incorporate recruitment strategies aligned with these efforts.
• Maintain high level of detail in utilization of the company's Applicant Tracking System (ATS).
• Scale and maximize candidate pipelines maintaining relationships with both passive and active candidates.
• Proactively assist in the success rate of increased hiring, maintaining retention, reducing company turnover and providing qualified and aligned resourcing.
• Act as a liaison with candidates and hiring managers to drive transparency and provide regular contact.
• Maintain exceptional professionalism and a client facing presence as an internal and external representative of Sand Cherry.
• Abide by and uphold all legal statues of HR compliance, representation and documentation.

Recruiter, Talent Consultant

Digital Marketing

• Concept, pitch, and write high-converting copy for paid social campaigns across platforms including Meta, TikTok, LinkedIn, and emerging digital channels.
• Develop compelling digital advertising copy for Responsive Display Ads, Google Ads, native advertising networks, and other performance marketing initiatives.
• Create messaging that drives engagement, lead generation, brand awareness, and customer acquisition while maintaining brand consistency.
• Script, storyboard, and ideate concepts for short-form video content across YouTube Shorts, Instagram Reels, TikTok, and other social platforms.
• Develop high-retention hooks, compelling narratives, and strong calls-to-action designed to maximize audience engagement and conversion.
• Collaborate closely with video editors and creative teams to bring concepts to life.
• Write and edit high-impact marketing and sales assets including flyers, brochures, signage, pitch decks, presentations, newsletters, landing pages, and promotional materials.
• Ensure consistent brand messaging and voice across all customer-facing communications.
• Support broader marketing initiatives through strategic content development and campaign messaging.
• Brainstorm and develop concise, attention-grabbing copy for billboards, transit advertising, experiential marketing, and physical brand activations.
• Create memorable messaging that effectively communicates value propositions in limited-space environments.
• Monitor social channels to identify opportunities for audience engagement and community management.
• Craft witty, relevant, and on-brand responses to customer interactions and trending conversations.
• Participate in real-time marketing opportunities that increase brand visibility and audience engagement.
• Partner closely with designers, video editors, growth marketers, and other stakeholders to develop integrated marketing campaigns.
• Contribute creative ideas during brainstorming sessions and campaign planning.
• Incorporate feedback efficiently while maintaining creative quality and strategic alignment.

Senior Copywriter, Marketing Communications, Digital Marketing

Technical Program Manager

• Program Leadership: Drive end-to-end program delivery across multiple workstreams, ensuring scope, schedule, and quality targets are met.
• Project Management: Facilitate cross-functional meetings, document solutions and critical decisions, create action plans and project plans that are driven to completion. Develop best practice project artifacts for the highest level of organization and accountability.
• Roadmap Development: Develop strategic iterative roadmaps to show critical upcoming activities and sequencing at the executive level.
• Systems Expertise: Quickly assess and understand complex ecosystems, including data flows, integrations, and dependencies.
• Stakeholder Collaboration: Partner closely with system architects, 3rd-party vendors, and business operations teams to align priorities, resolve issues, and ensure seamless execution.
• Strategic Communication: Synthesize complex technical information into clear, actionable plans and updates for executive and operational audiences.
• Governance & Reporting: Establish program governance, risk management frameworks, and executive reporting mechanisms to ensure transparency and control.

Technical Program Manager – New Product Engineering

Product Designer

• Provide detailed interface design, including designing usable web/mobile layout, navigation, and content writing elements while maximizing system performance
• Define and implement product vision and design strategy to build experiences for users
• Gather and translate business requirements and user needs into hi-fidelity prototypes and UI designs
• Collaborate with cross-departmental teams, business leaders and stakeholders
• Understand every aspect of the user's experience and business goals to coordinate and deliver designs, prototypes, and documentation to high standards
• Analyze data and user feedback to make critical design decisions and continually improve the user experience
• Present design solutions to senior management, project teams, partners, and stakeholders
• Recommend improvements in UI design elements that enable internal business partners to achieve their goals
• Utilize technical knowledge to produce achievable and efficient solutions
• Test UI design as it's developed to ensure pages project desired look and feel
• Recommend improvements in web functionality, navigation, and UI design elements
• Serve as an informal functional tester for web UI design projects

UX Designer

3D Artist

• Develop compelling and innovative motion graphics and animations tailored for web, mobile, and social media platforms.
• Collaborate closely with UX designers, marketing teams, and product managers to translate concepts into dynamic visual content.
• Create storyboards, prototypes, and 3 D animation and motion graphics via planning, designing and collaborating on digital content ideas and solutions.
• Ensure consistency and approvals with brand guidelines and overall product vision.
• Incorporate feedback from stakeholders to refine and enhance animations.
• Optimize animations for performance and user experience across various devices and platforms.
• Stay updated with the latest trends and techniques in motion graphics and digital animation.
• Participate in brainstorming sessions to contribute innovative ideas for digital content.