San Francisco SPCA

Senior Manager – Internal & Institutional Communications

San Francisco SPCA

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $124,000 - $138,000 per year

Job Level

Senior

About the role

  • Develop and implement a comprehensive internal and executive communications strategy aligned with organizational goals, including Vision 2030 and key business priorities.
  • Partner closely with senior and executive leadership across functions to understand internal communications needs, provide strategic recommendations, and execute on agreed direction.
  • Collaborate with senior leadership to craft messages and presentations that effectively communicate organizational initiatives and updates to employees, donors, volunteers, and other key stakeholders.
  • Develop and oversee an online reputation monitoring program; analyze sentiment, provide risk assessments, and partner with leadership on response strategies.
  • Produce a high volume of communications materials including leadership talking points, organizational announcements, briefing documents, newsletters, and intranet content.
  • Support the VP of Marketing and Communications in executing external communications strategy, serving as a day-to-day partner on external initiatives.
  • Manage and direct the external PR firm, serving as primary point of contact and ensuring strong partnership aligned with organizational priorities and highlighting strategic communication initiatives.
  • Contribute to crisis communications planning and response, developing employee-facing messaging and supporting external communications under VP direction.
  • Write and edit external communications materials for strategic initiatives, including content, announcements, and messaging frameworks as needed.
  • Produce and oversee the creation of internal communication materials, including newsletters, emails, intranet content, and announcements.

Requirements

  • 6 - 8 years of experience in communications, PR, or related field, with demonstrated experience across both internal and external communications
  • Exceptional writer and communicator with demonstrated ability to translate complex topics into clear, compelling messaging
  • Proven experience supporting executive or Board-level communications
  • Experience managing external agencies or PR firms
  • Track record of working cross-functionally and building trust with senior stakeholders
  • Deep understanding of nonprofit communications needs preferred
  • Comfort operating independently in ambiguous environments with limited resourcing
  • Strategic thinking paired with strong execution — this role requires both in equal measure
  • Cross-functional collaboration and stakeholder management across levels and functions
  • Strong project management and personal accountability from brief to delivery
  • Ability to navigate a matrixed environment and earn trust across multiple reporting relationships
Benefits
  • Paid Time Off and Holiday pay
  • Medical, Dental & Vision insurance
  • Life Insurance
  • Long-term Disability Insurance
  • 401k Retirement Plan and contribution matching
  • Student debt relief program
  • Pre-tax Commuter Benefits
  • Discounts on retail and pet supplies
  • Discounts on veterinary care at our SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
internal communications strategyexternal communications strategycrisis communications planningmessage craftingcontent writingeditingreputation monitoringrisk assessmentproject managementstakeholder management
Soft Skills
exceptional writingclear communicationstrategic thinkingcross-functional collaborationtrust buildingindependent operationexecutionpersonal accountabilitynavigating ambiguityrelationship management