San Francisco SPCA

Communications

• Develop and implement a comprehensive internal and executive communications strategy aligned with organizational goals, including Vision 2030 and key business priorities.
• Partner closely with senior and executive leadership across functions to understand internal communications needs, provide strategic recommendations, and execute on agreed direction.
• Collaborate with senior leadership to craft messages and presentations that effectively communicate organizational initiatives and updates to employees, donors, volunteers, and other key stakeholders.
• Develop and oversee an online reputation monitoring program; analyze sentiment, provide risk assessments, and partner with leadership on response strategies.
• Produce a high volume of communications materials including leadership talking points, organizational announcements, briefing documents, newsletters, and intranet content.
• Support the VP of Marketing and Communications in executing external communications strategy, serving as a day-to-day partner on external initiatives.
• Manage and direct the external PR firm, serving as primary point of contact and ensuring strong partnership aligned with organizational priorities and highlighting strategic communication initiatives.
• Contribute to crisis communications planning and response, developing employee-facing messaging and supporting external communications under VP direction.
• Write and edit external communications materials for strategic initiatives, including content, announcements, and messaging frameworks as needed.
• Produce and oversee the creation of internal communication materials, including newsletters, emails, intranet content, and announcements.

Senior Manager – Internal & Institutional Communications