Identifies, documents, and maintains an inventory of enterprise and legacy systems, including system purpose, ownership, integrations, and key dependencies.
Analyzes how applications, integrations, and processes work together to support operational, compliance, and business needs; identifies gaps, overlaps, and opportunities for improvement.
Develops an understanding of system data structures, data flows, and data quality considerations to support reliable reporting, integration, and long-term system sustainability.
Gathers and documents business and system requirements, process flows, and use cases to support system enhancements, replacements, or integration efforts.
Coordinates and supports user acceptance testing (UAT) and validation activities to ensure system changes meet documented business and technical requirements.
Reviews RFI/RFP documentation and vendor proposals to assess functional overlap, alignment with existing systems, and potential impacts to data, integrations, and maintenance.
Partners with ITS, Business Intelligence, and departmental stakeholders to share system knowledge, validate findings, and promote consistent understanding across the organization.
Translates institutional and historical system knowledge into clear, repeatable documentation to reduce reliance on tribal knowledge and support continuity as staff and systems evolve.
Contributes to the development and refinement of documentation standards, templates, and practices that support consistent systems analysis and information sharing.

Requirements

Five years of professional experience in business analysis, process improvement, systems implementation, or in a related field such as business intelligence, information systems, project coordination, operations, quality assurance, or technical writing, or any equivalent combination of education, training, and/or experience.
Graduation from an accredited four-year college or university with a major in Business Administration, Information Systems, Computer Science, Data Analytics, or a closely related field.
Designation in Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI-PBA), Project Management Professional (PMP), Associate Certified Analytics Professional (aCAP), The Data Warehousing Institute (TDWI) certifications, Agile or Scrum certifications (e.g., Certified ScrumMaster (CSM), SAFe), Microsoft Power BI certification, Tableau certification, Certified Business Intelligence Professional (CBIP), Certified Data Management Professional (CDMP) is preferred.
Knowledge of Master Data Management (MDM) principles and practices.
Experience in the aviation industry, airport or transportation operations is preferred.

Benefits

14 paid holidays
18 – 33 days of vacation (PTO)
Parental and child care benefits
Salary continuance for family & parental leave
Tuition reimbursement
Retirement plan options including a comprehensive pension plan and 457 defined contribution plan
Annual employer-funded Lifestyle Spending Account

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisprocess improvementsystems implementationdata structuresdata flowsdata qualityuser acceptance testingdocumentation standardsrequirements gatheringsystem enhancements

Soft Skills

communicationcollaborationanalytical thinkingproblem-solvingattention to detailorganizational skillsstakeholder engagementdocumentationvalidationknowledge sharing

Certifications

Certified Business Analysis Professional (CBAP)Professional in Business Analysis (PMI-PBA)Project Management Professional (PMP)Associate Certified Analytics Professional (aCAP)TDWI certificationsCertified ScrumMaster (CSM)SAFeMicrosoft Power BI certificationTableau certificationCertified Business Intelligence Professional (CBIP)