Samsung NeuroLogica

Support Engineer

• Support the maintenance, troubleshooting, and analysis of medical Computed Tomography (CT) devices to ensure optimal performance and compliance with quality and safety standards.
• Perform detailed fault analysis on returned components.
• Assist in root cause investigations, documenting findings.
• Collaborate with engineering and quality teams to improve product reliability.
• Work under the guidance of senior engineers to perform hands-on testing, mechanical and electrical inspections, and data collection.

Product Support Technician – Mobile CT

Field Engineer

• Support our Service network and help build a world class Customer Satisfaction Department.  This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.

Field Service Engineer

Full-stack Engineer

• Develop and maintain existing and future software systems ranging from embedded control systems, image processing, to complex user interfaces for the Company’s CT and other medical device products
• Perform all phases of software development: requirements, design, implementation, verification, and release, including manufacturing testing and support
• Develop C/C++ applications that utilize GPU processing techniques to hasten software throughput
• Troubleshoot development and production environments, performance tune, and optimize embedded/RT systems within a small development team
• Develop and execute test procedures and supporting design documentation
• Provide technical leadership in writing code, code architecture, peer reviewing code, and developing requirements and system architecture
• Provide regular written and verbal status reports to cross-functional project team members

Software Engineer, Image Reconstruction

Supply Chain

• Lead all stockroom and logistics personnel, providing clear direction and support
• Recruit, interview, hire, and onboard management-level staff
• Manage, evaluate, train, and coach subordinates to ensure high performance and professional development
• Conduct timely and constructive performance evaluations
• Oversee daily departmental operations and ensure alignment with organizational goals
• Manage employee relations, including disciplinary actions and terminations, in accordance with company policies
• Represent Warehousing in all Manufacturing and Inventory meetings, articulating plans and updates to staff
• Manage all stockrooms, ensuring they are secure, organized, and inventory is accurate
• Control inventory levels and ensure availability of materials to support manufacturing and service requirements
• Manage daily cycle counting in all stockrooms utilizing the ERP system
• Keep detailed records of inventory transactions and update material shortages as needed
• Provide performance metrics and inventory reports as required
• Open and close Manufacturing Orders per the Master Production Schedule (MPS)
• Kit materials to support Manufacturing Orders in accordance with the MPS
• Responsible for all shipping, receiving, and logistics operations
• Administer logistics policies and standards governing the movement of goods and supplies
• Implement changes to improve efficiency and reduce costs associated with the logistics function
• Manage relationships with vendors and third-party logistics providers to ensure service quality and reliability
• Willingness to travel overnight as needed

Logistics and Inventory Manager

Manager

• Manage daily QC operations including in process checks during manufacturing and final release of imaging systems
• Responsible for QC testing including (system and software) verification and validation for design changes and manufacturing improvement
• Investigate and document nonconformances, deviations, and product defects; lead root cause analysis and corrective actions
• Define, maintain, and improve QC documentation and processes to meet U.S. FDA 21 CFR 820 (FDA QMSR), MDSAP, EU MDR, ISO 14971 and ISO 13485 requirements
• Testing for sub-assemblies and system level testing for finished products
• External safety testing for changes at system level, critical components and end of life parts
• Generate appropriate metrics to quantify product quality including maintaining analysis of failing components, subassemblies and other issues
• Facilitate failure analysis and field defect analysis along with trending information
• Serve as a liaison providing quality engineering expertise for continuous process improvements for engineering, service and manufacturing personnel
• Review and verify product labeling
• Work with and respond to inquiries from regulatory agencies and assist with audits and inspections
• Contribute directly or manage designee to product ship reviews
• Direct the Incoming Inspection process of first articles, populated board assemblies and cable assemblies
• Provide subject matter expertise to ensure deviations, CAPAs, product validation, equipment calibration, facility controls and change management meet regulatory requirements
• Assist with initiatives in the quality department to meet corporate goals and ensure compliance with medical device regulations
• Assist with preparing field action documentation and executing the field action process
• Promote teamwork and collaboration within the quality function and with other functional areas
• Facilitate risk management activities (RMF, Risk/Benefit, planning, etc.) as needed for all products to ensure compliance with regulating bodies
• Create updates for Management Review Meeting and communicate clearly with company personnel, vendors, regulatory agencies, auditors and customers as required

Quality Control Manager

• Perform all phases of software development: requirements, design, implementation, verification, and release, including manufacturing testing and support
• Windows WPF and Unity development
• Implementation of advanced Unity concepts such as mobile, AR, VR, computer vision, etc.
• Assist in developing new, innovative product from the ground up
• Consider user experience implications and make recommendations for improvements
• Work closely within a small development team to troubleshoot development & production environments, performance tune, and optimize embedded systems
• Develop and execute test procedures
• Develop supporting design documentation
• Provide regular status reports, written and/or verbal, to cross-functional project team members
• Work individually with minimal supervision and as part of team of engineers
• Keep knowledge of all NeuroLogica products up-to-date
• Required to wear dosimeter when in direct contact with radiation emitting devices
• Operate mobile CRT scanner after training and follow all safety policies and procedures

Product Support Technician – Mobile CT

Field Service Engineer

Software Engineer, Image Reconstruction

Logistics and Inventory Manager

Quality Control Manager

Clinical Software Developer