Samster, Konkel & Safran Law Offices

Backend Engineer

• Implement a new API to be used by internal tools, public apis or our data pipeline
• Add a new data source to our data pipeline
• Build a new integration with a Travel or HR system that ties into our Asset Engine
• Review our performance metrics for bad trends or anomalies or bottlenecks that need to be addressed
• Code review a PR from a fellow developer
• Hop on a call with team members to go plan on developing or deploying a new feature
• Design a new API for a new application the front end team is building
• Deploy a hotfix to correct handling of an unexpected input
• Build an API endpoint to interface with a samdesk model or ChatGPT
• Report on health of key system components

Intermediate Backend Developer

Business Development Rep

• Responsible for building pipeline through traditional outbound tactics and targeted, account-based strategies
• Generate and engage leads through cold calls, video outreach, targeted emails, and social selling
• Qualify inbound leads, uncover pain points, and assess fit for samdesk’s solutions
• Help develop and execute ABM strategies, crafting personalized campaigns and touchpoints tailored to priority accounts
• Maintain accurate and up-to-date records in CRM system (Hubspot)
• Schedule and coordinate discovery meetings between qualified leads and Account Executives
• Develop and deliver detailed reports on leads, opportunities, and outcomes

Business Development Representative

Customer Success Manager

• Own the full customer journey from onboarding to renewal and expansion
• Serve as the strategic advisor and daily point of contact for your accounts
• Deliver tailored onboarding experiences and platform training to enterprise users
• Use tools like Hubspot, Mixpanel, and Intercom to monitor health, identify risk or expansion opportunities, and log insights
• Analyze customer trends and data to inform success plans and streamline SOPs
• Facilitate feedback loops with product, sales, and support teams based on customer needs
• Proactively drive customer engagement, success reviews, and retention initiatives
• Advocate for your customers internally, ensuring their voice is heard throughout the organization

• Responsible for building pipeline through a mix of traditional outbound tactics and targeted, account-based strategies
• Generate and engage leads through cold calls, video outreach, targeted emails, and social selling
• Qualify inbound leads, uncover pain points, and assess fit for samdesk’s solutions
• Help develop and execute ABM strategies, crafting personalized campaigns and touchpoints tailored to priority accounts
• Conduct deep research on target accounts and contacts to inform messaging and outreach strategies
• Maintain accurate and up-to-date records in CRM system (Hubspot)
• Schedule and coordinate discovery meetings between qualified leads and Account Executives
• Develop and deliver detailed reports on leads, opportunities, and outcomes

Intermediate Backend Developer

Business Development Representative

Customer Success Manager

Business Development Representative, NA Region