Samsic Facility

Security Operations Manager

Samsic Facility

full-time

Posted on:

Location Type: Office

Location: Farnborough • United Kingdom

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Salary

💰 £49,500 - £50,000 per year

About the role

  • Oversee day-to-day security operations across all client sites.
  • Ensure that security staff are deployed effectively according to client contracts and operational needs.
  • Monitor service quality and take corrective action when performance issues arise.
  • Implement and maintain Standard Operating Procedures (SOPs) for all security operations.
  • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations.
  • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels.
  • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business.
  • Serve as the primary contact for clients, ensuring satisfaction with security services.
  • Conduct regular client meetings, site visits, and performance evaluations.
  • Address and resolve client complaints or incidents promptly.
  • Prepare operational and incident reports for clients as required.
  • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship.
  • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities.
  • Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service.
  • Recruit, train, and supervise security personnel, including guards and Supervisors.
  • Conduct performance reviews, appraisals, and disciplinary procedures as necessary.
  • Prepare and manage duty rosters and ensure adequate shift coverage.
  • Promote a culture of professionalism, teamwork, and accountability among staff.
  • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company.
  • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff.
  • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business.
  • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement.
  • Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures.

Requirements

  • Service line operational expertise in the allocated service discipline area.
  • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams
  • Experience of working in a client service driven environment
  • Proactive advocate and user of social media channels to demonstrate client and employee engagement
  • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business
  • Strong financial and commercial awareness, including legal governance and contractual terms adherence
  • Ability to think strategically and contribute to the businesses forward ambitions
  • Excellent communication skills – both verbal and written
  • Confident presentation skills
  • Self-motivated and able to adapt to a changing environment
  • Skilled influencer
  • Demonstrates the ability to forge and maintain relationships
  • Good organisational and time management skills
  • IT skills, specifically Word, Excel and PowerPoint
  • Ability to work collaboratively
  • Must hold a full UK driving license with no more than 6 penalty points
  • SIA Licence
Benefits
  • £50,000 basic salary
  • Company Car or Car Allowance
  • 35 days holiday (including bank holidays)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service line operational expertiseperformance managementduty roster managementincident reportingclient service managementfinancial awarenesscontractual terms adherencestrategic thinkingemployee engagement strategyhealth and safety compliance
Soft Skills
people managementcommunication skillspresentation skillsself-motivatedrelationship buildingorganizational skillstime managementteamworkinfluencing skillsadaptability
Certifications
SIA Licencefull UK driving license