Samsic Facility

Manager

• Contract/Site Management of cleaning staff
• Ensure the cleaning service delivery specification is implemented and adhered to
• Regular client liaison and monitoring cleaning standards and client satisfaction
• Deal with client queries and complaints in a timely and effective manner
• Control financial performance of contracts
• Identify additional opportunities for work and assist the sales team
• Ensure adequate supplies are onsite and recruit, induct and train staff
• Resolve disciplinary/ grievance matters in line with company policy
• Provide guidance, coaching and training to managers and supervisors

Contract Manager – Contract Cleaning

• Contract/Site Management of cleaning staff
• Ensure the cleaning service delivery specification is implemented and adhered to
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction
• Ensure all client queries and complaints are dealt with in a timely and effective manner
• Ensure that the financial performance of each contract is being controlled to the budgeted requirements
• Maximise the level of business done within each contract by identifying additional opportunities
• Assist the sales team as and when required
• Ensure adequate supplies are onsite
• Recruit, induct and train new staff
• Resolve any disciplinary/ grievance matters in line with company policy and procedure
• Provide guidance, coaching and training to managers and supervisors

Cleaning Contract Manager

Security Operations

• Oversee day-to-day security operations across all client sites.
• Ensure that security staff are deployed effectively according to client contracts and operational needs.
• Monitor service quality and take corrective action when performance issues arise.
• Implement and maintain Standard Operating Procedures (SOPs) for all security operations.
• Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations.
• Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels.
• Develop and maintain productive and collaborative working relationships with all departments and support functions within the business.
• Serve as the primary contact for clients, ensuring satisfaction with security services.
• Conduct regular client meetings, site visits, and performance evaluations.
• Address and resolve client complaints or incidents promptly.
• Prepare operational and incident reports for clients as required.
• Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship.
• Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities.
• Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service.
• Recruit, train, and supervise security personnel, including guards and Supervisors.
• Conduct performance reviews, appraisals, and disciplinary procedures as necessary.
• Prepare and manage duty rosters and ensure adequate shift coverage.
• Promote a culture of professionalism, teamwork, and accountability among staff.
• Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company.
• Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff.
• Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business.
• Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement.
• Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures.

Security Operations Manager

Graphics Designer

• Create branded assets including brochures, proposals, case studies, presentations, and internal communications
• Design compelling visuals for LinkedIn, email campaigns, newsletters, and web
• Refine and format high-impact sales decks and bid presentations
• Support major campaigns, conferences, and exhibitions (signage, stands, collateral)
• Capture high-quality imagery at internal events, client sites, and corporate headshot sessions
• Edit and deliver professional photography aligned with brand guidelines
• Maintain and organise a central photo library
• Collaborate with Content and Social teams to support PR, storytelling, and lead-gen activity
• Partner with Design, Content, Digital, and Events teams to deliver multi-channel campaigns
• Manage timelines and revisions using project management tools (e.g. Motion)
• Prepare artwork for print and liaise with suppliers
• Ensure consistent, high-quality output across all platforms

Graphic Designer, Photographer

• Contract/Site Management of cleaning staff
• Ensure the cleaning service delivery specification is implemented and adhered to
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts
• Ensure all client queries and complaints are dealt with in a timely and effective manner
• Ensure financial performance of contracts controlled to budgeted requirements
• Maximise business done within contracts by identifying additional opportunities for extension to the contract
• Assist the sales team as required
• Ensure adequate supplies are onsite
• Recruit, induct and train new staff
• Resolve any disciplinary/grievance matters in line with company policy and procedure
• Provide guidance, coaching and training to managers and supervisors