Supplier Account Manager
HORSE
ERP
Salary
💰 $1 - $2 per year
Job Level
Junior
Tech Stack
ERPOracle
About the role
- Support Operations, Sales, and Finance teams in processing and shipping customer orders
- Ensure orders and exchanges are processed accurately and in a timely fashion; audit and communicate errors with Sales team
- Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance within established SLAs
- Partner with Inventory team to ensure inventory accuracy
- Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution
- Communicate with 3PL to expedite orders and resolve shipment delays/issues among shipping carriers
- Meet tight deadlines, work well under pressure, and demonstrate exceptional communication skills and adaptability
- Identify opportunities for process improvements, collaborate with cross-functional partners, and implement new processes/policies
- Champion and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)
Requirements
- 1-2+ years experience in an Operations role, with experience in a similar industry
- CRM (Salesforce) & ERP (Oracle/Netsuite) or similar application experience a big plus
- Zendesk experience is a plus
- Intermediate skills in GSuite or MS Office
- Fluency in both English and Spanish (verbal and written)
- High attention to detail and exemplary problem-solving skills
- Ability to maintain composure in a rapidly evolving environment and juggle multiple tasks/priorities
- Ability to quickly master new skills, procedures, and systems
- Must be residing in Mexico (role is open to candidates residing in Mexico)
- Ability to secure and maintain the legal right to work in the specified work location (as stated in job posting)
