Senior Sales Quality Analyst
Samsara
PMPTableau
Senior Quality Analyst, Customer Success
Samsara
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$94,350 - CA$122,100 per year
Job Level
Senior
Tech Stack
PMPTableau
About the role
- Partner with leadership and cross-functional stakeholders to uplevel and drive stronger outcomes for customers
- Utilize best practices and tools from across the industry to ensure the highest standards of service in prospect and customer interactions
- Monitor interactions across various lines of business to assess quality of engagement and process compliance
- Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration
- Drive investigative projects to identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
- Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs
- Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights
- Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries
- Champion, role model, and embed Samsara’s cultural principles
- Report to the Sr. Manager of GTM Quality Programs and be part of the Revenue Operations department
Requirements
- 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
- Ability to ramp up quickly on business priorities and derive insights from data
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
- Poise under pressure when working through issues in a fast-paced environment
- Strong attention to detail and a knack for process improvement and documentation
- Experience in a customer-facing role and expertise in quality assurance operations for technical and non-technical customer teams
- Experience working with Gong and/or Salesforce (preferred)
- Project management or industry certifications, e.g., COPC, PMP (preferred)
- Proficiency with Excel, Google Sheets, Tableau and familiarity leveraging Large Language Models (LLMs) for analysis
