Technical Account Manager
Samsara
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$83,725 - CA$108,350 per year
Tech Stack
About the role
- Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value.
- Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health.
- Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software.
- Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges.
- Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence.
- Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs.
- Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements.
- Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction.
Requirements
- 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success
- Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
- A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
- A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
- Strong English written and verbal communication skills.
- A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
Benefits
- Flexible working hours
- Professional development stipend
- Comprehensive health and parental leave plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementsolutions consultingcustomer successAPI integrationshardware troubleshootingsoftware troubleshootingdata analysisAI applicationsconsultative problem solvingsuccess planning
Soft Skills
communicationcross-functional collaborationownershipinitiativecustomer advocacyrelationship buildingteam playeradaptabilityinfluenceclarity