Samsara

Engagement Services Manager

Samsara

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $101,420 - $136,363 per year

Job Level

Tech Stack

About the role

  • Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers
  • Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal
  • Own Services pursuits (ARR attach quota)
  • Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands
  • Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans
  • Be recognized by customers as a trusted advisor in product deployment and change management
  • Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination
  • Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral

Requirements

  • 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
  • Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations
  • Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
  • Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality
  • A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements
  • Can articulate relevant customer success stories and metrics that demonstrate value to the customer
  • 4-year Bachelor Degree
  • Specific skills in creating SFDC reports/dashboards and navigating in SFDC
Benefits
  • Comprehensive health and parental leave plans
  • Flexible, employee-led remote model
  • Professional development stipend
  • Performance-based bonus/variable pay
  • Equity opportunities for eligible roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Professional ServicesTechnology SolutionsSOW/Proposal processesservices templatesservices engagement processesservices presentationsforecasting servicescapacity demandscustomer success metricsARR attach quota
Soft Skills
relationship buildingpresentation skillsinnovation skillstrusted advisorchange managementcritical issue coordinationexecutive relationship managementcollaborationcommunicationproblem-solving
Certifications
Bachelor Degree