
Engagement Services Manager
Samsara
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $101,420 - $136,363 per year
Tech Stack
About the role
- Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers
- Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal
- Own Services pursuits (ARR attach quota)
- Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands
- Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans
- Be recognized by customers as a trusted advisor in product deployment and change management
- Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination
- Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral
Requirements
- 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
- Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations
- Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
- Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality
- A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements
- Can articulate relevant customer success stories and metrics that demonstrate value to the customer
- 4-year Bachelor Degree
- Specific skills in creating SFDC reports/dashboards and navigating in SFDC
Benefits
- Comprehensive health and parental leave plans
- Flexible, employee-led remote model
- Professional development stipend
- Performance-based bonus/variable pay
- Equity opportunities for eligible roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Professional ServicesTechnology SolutionsSOW/Proposal processesservices templatesservices engagement processesservices presentationsforecasting servicescapacity demandscustomer success metricsARR attach quota
Soft Skills
relationship buildingpresentation skillsinnovation skillstrusted advisorchange managementcritical issue coordinationexecutive relationship managementcollaborationcommunicationproblem-solving
Certifications
Bachelor Degree