Change Management and Enablement Consultant
Samsara
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Tech Stack
About the role
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Travel onsite to deliver high-impact, structured training sessions tailored to customer needs.
- Facilitate workshops to identify adoption barriers and stakeholder resistance.
- Equip customers with frameworks and best practices to embed Samsara into daily workflows.
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
- Design scalable training curricula, playbooks, and enablement frameworks.
- Identify inefficiencies in onboarding and implementation processes; propose and execute improvements.
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Requirements
- 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred
- Bilingual (Spanish and English) is required
- Strong spoken and written language skills for working with multiple teams and publishing documentation
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Candidate must be based in Monterrey, N.L., or willing to relocate
Benefits
- flexible, employee-led remote model
- professional development stipend
- comprehensive health and parental leave plans
- above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSIoTtrainingcurriculum designonboardingimplementationtechnical product supportdocumentation publishingstakeholder managementprocess improvement
Soft Skills
emotional intelligencepriority managementdiplomacytactpoise under pressurecommunicationcustomer advocacyworkshop facilitationproblem-solvingadaptability