Samsara

Manager I, Customer Success

Samsara

full-time

Posted on:

Location Type: Remote

Location: Alaska • California • United States

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Salary

💰 $101,420 - $136,363 per year

About the role

  • Ensure ongoing success and value realization for Samsara’s Scale Customers.
  • Define and build long-term strategies to drive value realization and risk management at scale.
  • Meet and exceed KPI targets for risk mitigation, value management, and business review.
  • Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal.
  • Directly support the CSM team with critical customer engagements and customer escalations driving effective resolutions.
  • Lead from the front with a willingness to get your hands dirty.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  • Hire, develop, coach and lead an inclusive, engaged, and high performing team.

Requirements

  • 3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles.
  • 1+ years in a people manager or leadership role preferred.
  • Bachelor's degree from a 4-year accredited institution.
  • Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology.
  • Leadership presence across in-person, video, and written communication channels.
  • Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers.
  • Experience supporting or working with technical products.
  • Solutions-oriented with strong problem-solving skills.
  • Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment.
  • Passion for exceeding customer expectations and providing exceptional service.
  • Ability to handle customer issues with diplomacy, tact, and poise under pressure.
  • Strong bias for action, ability to think big, and insistence on high standards.
  • Proven experience in mentoring and retaining talent.
  • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.
  • Experience with Enterprise SaaS preferred.
  • Led a team where each team member managed a portfolio of 50+ accounts.
  • Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
  • Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
  • Experience using Gainsight.
Benefits
  • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementstrategic consultingvalue realizationengagement methodologyproblem-solvingmentoringAI integrationautomationEnterprise SaaS
Soft Skills
leadershipcommunicationtrust buildingsolutions-orientedinitiativecustomer servicediplomacytactinclusive team environmenthigh standards
Certifications
Bachelor's degree