Senior Manager, Enterprise Collections
Samsara
full-time
Posted on:
Location Type: Remote
Location: Alaska • California • United States
Visit company websiteExplore more
Salary
💰 $112,000 - $160,000 per year
Job Level
About the role
- Own enterprise collections performance (aging, past-due reduction, dispute resolution velocity) for a portfolio of Samsara’s most complex accounts, balancing cash outcomes with customer experience.
- Lead and develop senior collections talent, including coaching, performance management, and succession planning.
- Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms.
- Manage escalations and executive-level customer communication, navigating sensitive situations with strong executive presence.
- Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
- Improve and scale enterprise collections processes through continuous improvement and automation (tools, workflows, reporting), with an eye toward better customer experience.
- Ensure compliance with global regulations, internal policies, and SOX controls across collections operations.
- Champion and role model Samsara’s cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.
Requirements
- 7–10+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
- 5–7+ years of supervisory/people management experience, including leading senior-level ICs/managers.
- Demonstrated ability to create organizational objectives and deliver results through others.
- Multi-disciplinary expertise across Order-to-Cash / Accounts Receivable, including enterprise collections and complex dispute management.
- Strong upward/downward communication skills and ability to operate with executive stakeholders and strategic customers.
- Proven ability to lead process optimization and automation initiatives.
- Working knowledge of SOX controls / policy compliance in a finance operations environment.
Benefits
- Full time employees receive a competitive total compensation package
- Health benefits
- Employee-led remote and flexible working
- Professional development opportunities
- Paid time off
- Accommodations for qualified persons with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order-to-CashRevenue OperationsBillingAccounts Receivabledispute managementprocess optimizationautomationSOX controlscompliance
Soft Skills
coachingperformance managementsuccession planningexecutive presencecommunicationleadershipteam developmentcross-functional collaborationorganizational objectives