Customer Success Manager – VI
Samsara
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Tech Stack
About the role
- Strategic customer leader supporting our largest and most complex customers, including global and strategic engagements across sectors
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
- Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals.
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
- Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
- Build and scale this role’s capabilities.
- Serve as a mentor to the wider Customer Success teams.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Requirements
- 10+ years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
- Experience consulting customers on enterprise transformation programs with cross-functional stakeholders.
- Demonstrated ability to present to and influence C-level audiences.
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Thrives in an unstructured, fast-paced, and change-heavy environment
- Bachelor’s degree from a 4-year institution
- Customer travel is expected up to 25-40%.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Enterprise SaaScustomer successaccount managementstrategic consultingenterprise transformationtechnical productsworkflow changesIoT platformbusiness solutionsmetrics
Soft Skills
emotional intelligencepriority managementproblem solvingcommunicationtrust buildinginfluencediplomacytactpoise under pressureinitiative
Certifications
Bachelor’s degree