Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Serve as a mentor to the wider Customer Success and Support teams
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementStrategic ConsultingEnterprise SaaSTechnical Product SupportProblem SolvingWorkflow OptimizationMetrics DevelopmentBusiness Value AlignmentChange Management

Soft Skills

Priority ManagementEmotional IntelligenceTrust BuildingEffective CommunicationInitiativeDiplomacyTactPoise Under PressureMentorshipCollaboration