Samsara

Customer Success Manager III

Samsara

full-time

Posted on:

Location Type: Remote

Location: Remote • Alaska, California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington • 🇺🇸 United States

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Salary

💰 $85,085 - $114,400 per year

Job Level

Mid-LevelSenior

Tech Stack

IoT

About the role

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Serve as a mentor to the wider Customer Success and Support teams
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

  • 3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution.
Benefits
  • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementStrategic ConsultingEnterprise SaaSTechnical Product SupportProblem SolvingWorkflow OptimizationMetrics DevelopmentBusiness Value AlignmentChange Management
Soft skills
Priority ManagementEmotional IntelligenceTrust BuildingEffective CommunicationInitiativeDiplomacyTactPoise Under PressureMentorshipCollaboration