Technical Account Manager
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Transform your assigned customers’ support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting.
- Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.
- Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved.
- Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara.
- Be fluent in English to effectively engage and communicate with a diverse customer base in North America.
- Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
- Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.
- Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs.
- A strong passion for technology and a commitment to continuous learning, with a demonstrated interest in artificial intelligence, machine learning, and their practical applications in a business context.
- Champion, role model, and embed Samsara’s Operating Values and Principles in how you show up to work.
Requirements
- Ability to work Central and Eastern time zones, focusing on supporting North America’s customers.
- 3 to 5 years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- We welcome applications from candidates with a bachelor's degree in a technical field, or those who have gained equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
- A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
- Strong written and verbal communication skills in English.
- A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationshardware troubleshootingsoftware troubleshootingtechnical account managementsolutions consultingcustomer successartificial intelligencemachine learningtechnical literacydata-informed approach
Soft skills
problem solvingrelationship buildingcommunication skillsteam playercontinuous learningcustomer advocacytrust buildingadaptabilitycollaborationpassion for technology