Senior Support Training Specialist
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $74,375 - $100,000 per year
Job Level
Senior
About the role
- Work with partners across the company to define training requirements, learning goals and user needs for both customers and partners
- Craft and build learning & credentialing experiences in different formats (online learning, audio, video, live training materials, etc.), working within the constraints of different templates and business requirements
- Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively
- Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
- Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness
- Become an expert in our customers’ & partners’ needs, keep up with changes in product & process, and maintain content at frequent intervals
- Design and write engaging and effective assessments (self-assessments, credentials, certification questions)
- Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and events
- Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices
Requirements
- Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
- Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)
- Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives
- Collaboration skills and teamwork
- Attention to design aesthetics and visual detail.
- Knowledge of legacy and emerging content development tools such as: Articulate, Camtasia, Miro, Figma, Adobe Suite, Zoom, Clueso, Parta.io, etc.
- 3-5+ years learning design or instructional design experience in a software/Saas setting
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
- health benefits
- much, much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Instructional Designlearning content developmentassessment designcontent authoringmultimedia developmentlearning delivery formats
Soft skills
communicationcollaborationteamworkattention to detailadaptability