Samotics

Customer Success Manager

Samotics

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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About the role

  • Guide customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively.
  • Build strong executive and operational relationships, ensuring structured alignment across stakeholders.
  • Help customers set up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations.
  • Manage relationships with customers’ maintenance and operations teams as well as senior stakeholders driving strategic transformation.
  • Work with our Leiden based teams to drive best in class service for our clients.

Requirements

  • 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry
  • Self-starting individual with the experience in managing a portfolio of different accounts or projects
  • Excellent stakeholder management and change management skills
  • Strong, convincing communicator and relationship-builder
  • Empathetic, proactive, and focused on delivering value
  • Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis
  • UK driving license
Benefits
  • Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime.
  • Vibrant and professional company culture based on freedom and responsibility.
  • Competitive salary, holidays, and benefits package (pension scheme, parental leave...).
  • Hybrid and onsite working opportunities.
  • Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company.
  • Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
industrial maintenancereliabilityoperationsdigital transformation
Soft Skills
stakeholder managementchange managementcommunicationrelationship-buildingempathyproactivityvalue delivery
Certifications
UK driving license