Samotics

Customer Success Manager

• Guide customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively.
• Build strong executive and operational relationships, ensuring structured alignment across stakeholders.
• Help customers set up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations.
• Manage relationships with customers’ maintenance and operations teams as well as senior stakeholders driving strategic transformation.
• Work with our Leiden based teams to drive best in class service for our clients.

Marketing

• Owning and executing the UK marketing strategy in close alignment with Sales and Customer Success
• Driving pipeline and revenue impact through targeted campaigns and outbound initiatives
• Creating high-quality content, including customer success stories, case studies, and thought leadership
• Strengthening Samotics’ presence in the UK water sector and supporting expansion into adjacent industries
• Co-locating with our customers to understand their operational challenges
• Planning and executing events (industry events, customer events, trade shows)
• Managing and optimizing digital marketing channels (SEO, paid search, paid social, email, retargeting)
• Supporting account-based and outbound lead generation campaigns
• Acting as the local marketing partner for the UK commercial team, with a strong understanding of customer and buyer dynamics

Customer Success Manager

Marketing Manager