Samhammer AG

Field Service Technician – POS, E‑Health

Samhammer AG

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Do you enjoy working with technology and interacting directly with customers?
  • Do you want to work in a structured service environment and develop your technical skills?
  • Then join our team as a Field Service Technician in the Greater Baden-Württemberg area (postal code regions 70–79).
  • Your responsibilities include the installation, maintenance and repair of IT and POS systems as well as E-Health solutions on-site at pharmacies, medical practices and retail locations.
  • Carrying out service calls according to predefined processes and checklists.
  • Documenting work using digital checklists on a tablet provided by us.
  • Assisting with fault analysis and resolution both on-site and via remote support.
  • Integrating hardware and software components into existing IT environments according to specifications.

Requirements

  • Completed technical training or an equivalent qualification — career changers with a strong technical affinity and willingness to learn are also welcome.
  • Initial practical experience in supporting POS systems (cash registers), medical IT systems or similar devices is an advantage but not mandatory.
  • Basic knowledge of Windows operating systems, hardware and networking technology.
  • Customer-oriented, self-reliant and willing to travel within the regional service area (approximately a 150 km radius from your home).
  • Driving license class B.
  • Very good German language skills, spoken and written (at least C1 level).
  • Friendly demeanor and ability to work in a team.
Benefits
  • Ongoing support from our central technical support team — you are never on your own during assignments.
  • Structured onboarding and regular training for a secure start and continued professional development.
  • As a field technician, travel time for customer visits is counted as working time.
  • A collegial, helpful team with an open first-name (informal) culture and strong team spirit.
  • Fair and transparent overtime compensation.
  • Additional benefits such as an e-scooter, a break/rest room, special promotions and much more — and even when working from home you benefit from digital offers and partnerships with benefits platforms.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationmaintenancerepairfault analysisWindows operating systemshardware technologynetworking technologyPOS systemsE-Health solutionsdigital checklists
Soft Skills
customer-orientedself-reliantwillingness to learnfriendly demeanorteamworkcommunicationproblem-solvingadaptabilityattention to detailservice-oriented
Certifications
technical trainingdriving license class B