Samhammer AG

Customer Support

• Receiving customer inquiries by phone or email
• Recording customer data and device information, including fault diagnosis
• Scheduling technician appointments to resolve device malfunctions
• Coordinating communication between technicians and customers
• Advising customers on troubleshooting or ordering spare parts
• Documenting the inquiry and case closure in the systems
• Handling all inquiries related to customers' household appliances

Customer Service Representative