Samhammer AG

Field Engineer

• Installation, Wartung und Instandhaltung von IT- und Kassensystemen sowie E-Health-Lösungen vor Ort in Apotheken, Arztpraxen und im Einzelhandel
• Durchführung von Serviceeinsätzen nach vorgegebenen Prozessen und Checklisten
• Dokumentation der Arbeiten über digitale Checklisten auf einem von uns zur Verfügung gestelltem Tablet
• Unterstützung bei der Fehleranalyse und -behebung vor Ort und per Remote-Support
• Einbindung von Hard- und Softwarekomponenten in bestehende IT-Umgebungen nach Vorgabe

Servicetechniker im Außendienst – POS, E-Health

Customer Support

• Handle international customer inquiries via phone, email, and chat
• Quickly identify customer needs and provide professional advice
• Document interactions and cases in ticketing and CRM systems
• Monitor and coordinate open issues
• Work closely with the team and specialist departments
• Contribute feedback to continuously improve processes

Customer Support Specialist – International

• Do you enjoy working with technology and interacting directly with customers?
• Do you want to work in a structured service environment and develop your technical skills?
• Then join our team as a Field Service Technician in the Greater Baden-Württemberg area (postal code regions 70–79).
• Your responsibilities include the installation, maintenance and repair of IT and POS systems as well as E-Health solutions on-site at pharmacies, medical practices and retail locations.
• Carrying out service calls according to predefined processes and checklists.
• Documenting work using digital checklists on a tablet provided by us.
• Assisting with fault analysis and resolution both on-site and via remote support.
• Integrating hardware and software components into existing IT environments according to specifications.

Field Service Technician – POS, E‑Health

Account Executive

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Servicetechniker im Außendienst – POS, E-Health

Customer Support Specialist – International

Field Service Technician – POS, E‑Health

Solution Sales Executive