Customer Support Specialist – International
Samhammer AG
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Handle international customer inquiries via phone, email, and chat
- Quickly identify customer needs and provide professional advice
- Document interactions and cases in ticketing and CRM systems
- Monitor and coordinate open issues
- Work closely with the team and specialist departments
- Contribute feedback to continuously improve processes
Requirements
- Strong service orientation
- Some prior customer service experience preferred
- Team player; comfortable in an open, collaborative company culture
- Ability to work independently and take ownership
- High flexibility regarding working hours
- Fluent in German and English (C-level); French and Italian skills are an advantage
Benefits
- Company e-scooter
- Relaxation/quiet room
- Digital offerings and partnerships with employee benefits platforms
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
service orientationteam playerindependenceownershipflexibility