samedi GmbH

Systems Engineer

• Verantwortung für die Analyse und Lösung technischer Probleme im Zusammenhang mit unseren Produkten und Dienstleistungen
• Unterstützung der Kunden bei Installation von samedi und Schnittstellen-Einrichtungen zum Primärsystem
• Durchführung von Datenimporten
• Einsatz von Skriptsprachen wie PowerShell oder Bash, um wiederkehrende Aufgaben zu automatisieren oder schnelle Lösungen zu schaffen
• Erweitertes Troubleshooting: Unterstütze unseren 2nd-Level-Support für unsere Kunden, Analysiere und beheben technischer Störungen
• Erstellung & Pflege technischer Dokumentationen, um die Qualität und Nachvollziehbarkeit unseres Portfolios sicherzustellen
• Mitarbeit bei der Verwaltung, Erweiterung und Optimierung sowohl von internen Systemen als auch Systemen für Kunden sowie deren Aufsetzung und Instandhaltung

Junior Fachinformatiker – Systemintegration eHealth

• Responsibility for analyzing and resolving technical issues related to our products and services
• Supporting customers with installation of samedi and configuration of interfaces to the primary system
• Performing data imports
• Using scripting languages such as PowerShell or Bash to automate recurring tasks or implement quick solutions
• Advanced troubleshooting: support our 2nd-level support for customers, analyze and resolve technical faults
• Creating and maintaining technical documentation to ensure the quality and traceability of our portfolio
• Contributing to the administration, expansion, and optimization of both internal systems and customer systems, including their deployment and maintenance

Junior IT Specialist – System Integration (eHealth)

Implementation Specialist

• Full project management and consulting for small projects
• Independent planning and allocation of project resources
• Independent execution of projects, including software configuration and training
• Preparation of project-related reporting, documentation, and project control
• Participation in large customer projects, e.g., in areas such as configuration, training, and operational support

Customer Support

• Provide solutions to our customers' user questions regarding operation and administration, including via remote sessions
• Support our customers' patients with questions about using their patient accounts
• Categorize customer inquiries and involve other teams as needed for a seamless handover
• Continuously update our customer documentation in our CRM system and work with an integrated service desk system
• Collect, structure, and forward product-related inquiries to Product Management

Junior Fachinformatiker – Systemintegration eHealth

Junior IT Specialist – System Integration (eHealth)

Implementation Specialist

Customer Support Specialist