SambaNova Systems

Network Engineer

• Define and own networking architecture specifications of performant, robust and efficient communications for the next generation super-pod scale ML HW
• Define and own ML networking roadmap, leading a cross functional effort of software, systems and silicon
• Collaborate with executive leadership to align network initiatives against product competitiveness requirements
• Stay on top of and contribute to industry standards representing SambaNova

Network Architect

DevOps Engineer

• Embed directly with strategic enterprise customers to design, build, and deploy production GenAI applications on SambaNova's SN40L platform and SambaStack based product portfolio.
• Architect and implement LLM-powered workflows — including RAG pipelines, multi-agent systems, fine-tuning workflows, and coding solutions — tailored to each customer's data, infrastructure, and business goals.
• Optimize AI inference performance on SambaNova hardware; benchmark model throughput, latency, and accuracy against customer requirements and competitor baselines.
• Troubleshoot and resolve production issues end-to-end across model, software, and hardware layers — acting as the first and last line of technical escalation in the field.
• Translate customer needs into clear product requirements and engineering feedback; serve as the primary voice of field reality to SambaNova's Product and Engineering teams.
• Partner with Account Executives and Solutions Engineers to shape technical sales strategy, scope engagements, and demonstrate platform differentiation during evaluations and proof-of-concepts.
• Develop reusable accelerators, reference architectures, and internal playbooks that scale learnings from one deployment to many.
• Present technical findings, architecture decisions, and roadmap input at customer executive briefings and internal forums; represent SambaNova at industry conferences and events.

Forward Deployment Engineer

Customer Success Manager

• Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
• Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform.
• Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
• Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
• Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
• Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
• Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
• Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.

Engineer

• Lead compiler engineering through ensuring standard methodologies, enterprise product insertion and process evolution
• Work with peers, domain experts, developers, customers, and work across the enterprise seeking optimal solutions
• Develop, integrate, and implement products
• Provide support for proposals in key areas aligned with core team competencies

Network Architect

Forward Deployment Engineer

Customer Success Manager

Principal Compiler Engineer – ML Systems