Customer Success Manager

SambaNova Systems

Customer Success Manager guiding enterprise clients in AI deployment and maximizing value from SambaNova's platform. Building tailored success plans and driving upsell opportunities.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $148,500 - $181,500 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform.
Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.

Requirements

What you’ll need

5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences.
Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams.
Proven track record of driving adoption, retention, and expansion within a technical enterprise product.
Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment.
Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences.
Bachelor's degree or equivalent experience in a technical or business field.

Benefits

Comp & perks

95% premium coverage for employee medical insurance
77% premium coverage for dependents
Health Savings Account (HSA) with employer contribution
Dental insurance
Vision insurance
Short/Long term Disability insurance
Basic Life insurance
Voluntary Life insurance
Accidental Death & Dismemberment (AD&D) insurance
Flexible Spending Account (FSA) options including Health Care, Limited Purpose, and Dependent Care
Subscription to Headspace
Gympass+ membership with access to physical gyms
One Medical membership
Counseling services with an Employee Assistance Program
Well-being benefits for dependents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI AdoptionCloud ComputingHPC InfrastructureLarge Language ModelsData Science EngagementRetention StrategiesAdoption Metrics MonitoringChurn Risk MitigationBusiness Review DeliveryCross-Sell Opportunities

Soft Skills

Strong Communication SkillsStakeholder ManagementComplex Problem SolvingAdaptabilityTeam Coordination

Certifications

Bachelor's Degree