Salzgitter AG

Onsite IT Service Manager

Salzgitter AG

full-time

Posted on:

Location Type: Office

Location: Hamburg • Germany

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About the role

  • Operational responsibility for IT services at the Hamburg site in collaboration with a global IT organization
  • Prioritization, handling and tracking of incidents and changes within a structured ticket management system
  • Operational support and maintenance of the local network infrastructure
  • Creation and maintenance of documentation for IT and communication systems

Requirements

  • Completed degree or vocational training in IT with relevant professional experience
  • Solid experience in IT service / IT operations and in the successful implementation of IT projects
  • Practical experience and sound basic knowledge of network infrastructure
  • Professional demeanor with a strong service and end-user orientation
  • Structured, independent and solution-oriented working style
  • High reliability, flexibility, initiative and strong team spirit
Benefits
  • On-site support for our employees through predominantly on‑premise IT services
  • Ensuring 1st- and 2nd-level support for end users with assistance from external service providers
  • Planning and execution of IT projects within the IT service function
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT servicesIT operationsnetwork infrastructureticket management systemIT project implementation
Soft Skills
service orientationend-user orientationstructured working styleindependent working stylesolution-orientedreliabilityflexibilityinitiativeteam spirit
Certifications
degree in ITvocational training in IT