Salzgitter AG

Support Engineer

• Serve as the primary escalation point for complex technical issues involving KHS machinery.
• Manage inbound customer and technician calls and emails related to machine faults, performance issues, parts clarification, service scheduling, and urgent downtime events.
• Coordinate issue resolution by routing to the appropriate internal teams, regional service managers, or engineering resources as required.
• Act as a liaison between U.S.-based technicians/customers and KHS GmbH technical support and engineering teams.
• Provide next-business-day follow-up and resolution support for after-hours issues handled by the German Helpdesk or KHS USA Hotline.
• Oversee case documentation, ticketing, and follow-up using TopDesk, MS Teams, and SharePoint.
• Ensure accurate documentation of customer issues, service actions, serial numbers, dimensions, purchase orders, and machine-specific details.
• Continue development and maintenance of the KHS serial number folders and technical documentation databases, including SAP databases.
• Develop and implement systems and best practices to improve efficiency, first-call resolution, and overall customer satisfaction.
• Navigate and support PLC and automation platforms, including: Allen-Bradley ControlLogix PNOZmulti Configurator Rexroth Indramat servo systems.
• Continue expanding technical knowledge across the broader KHS portfolio, including fillers, blow molders, and process equipment.
• Identify opportunities to sell aftermarket products, upgrades, and conversions based on installed base analysis and customer needs.
• Take a proactive sales-support approach by promoting Regional Service Managers (RSMs) and conversions during non-urgent support periods.
• Support the Conversions Project Managers with technical input for complex conversion quotations and feasibility assessments.

Technical Support Manager

Systems Engineer

• Help shape the establishment of a centralized Operational Technology (OT) department
• Optimize and operate production-related IT systems and services
• Further develop and coordinate the OT network infrastructure
• Implement security measures in OT
• Implement centralized IT/OT services
• Work closely with internal IT and decentralized OT teams
• Participate in projects as a project manager or subject matter expert (m/f/d)

IT Specialist for System Integration

Director

• Lead and develop a team of Territory Sales Managers (4 direct reports)
• Drive regional sales strategy, performance, and long-term growth
• Own budgets, KPIs, and sales pipeline visibility
• Aligns sales activities with profitability targets and cost-efficiency goals.
• Support complex deals, negotiations, and customer relationships
• Promote the full KHS portfolio (machines, turnkey solutions, service, parts, conversions)
• Partner cross-functionally to execute the full sales and project lifecycle
• Analyze performance and identify opportunities to improve results and efficiency
• Represent KHS at key industry events and with strategic customers

Technical Support Manager

IT Specialist for System Integration

Business Zone Director