Salute

Customer Support Representative – Part Time

Salute

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 per hour

About the role

  • Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
  • Troubleshoot customer issues, identify root causes, and provide effective solutions.
  • Guide customers on product usage, features, and best practices to enhance their experience.
  • Effectively communicate the value proposition of the program to customers considering cancellation, offering targeted promotions when necessary to reinforce its benefits.
  • Escalate complex issues to Team Leads when necessary.
  • Account retention through inbound and outbound channels.
  • Document customer interactions and maintain accurate, up-to date records in Kustomer.
  • Contribute to the knowledge base by sharing valuable insights and helpful feedback.
  • Stay up-to-date on product updates, company policies, and department needs.
  • Identify opportunities to improve customer experience and service delivery.
  • Collaborate with other departments to ensure seamless customer support.
  • Maintain a positive and professional attitude even in challenging situations ensuring trust and value for our members.

Requirements

  • Excellent communication skills (written and verbal) with strong phone etiquette.
  • Adaptable and friendly demeanor.
  • Able to adapt to new workflows and maintain composure under pressure.
  • Proven ability to build rapport and trust with customers.
  • Strong problem-solving and analytical skills.
  • Proficiency in using CRM software and support ticketing systems.
  • Ability to work independently while also thriving in a collaborative team environment.
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Experience in a customer-facing role is highly preferred.
  • Technical knowledge is a plus.
  • Sales experience or familiarity is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvinganalytical skillstechnical knowledgesales experience
Soft Skills
excellent communication skillsadaptable demeanorfriendly demeanorability to build rapportability to work independentlycollaborative team environmentmaintain composure under pressure
Certifications
high school diplomaAssociate's degreeBachelor's degree