Saltz.app

Customer Support Manager

Saltz.app

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Provide outstanding customer support to chefs and restaurants, both reactively and proactively
  • Communicate with clients via phone, WhatsApp, email, and chat to resolve issues and answer questions
  • Handle claims and escalated cases with empathy and efficiency.
  • Act as the voice of the customer internally (report issues to suppliers, logistics, and product teams)
  • Become a trusted partner for our clients, helping them navigate orders, deliveries, and product information.

Requirements

  • You speak German and Polish fluently, and can communicate clearly in English
  • 2+ years of experience in customer support, account management, or a similar client-facing role
  • You’re confident on the phone and know how to make people feel heard and supported.
  • You’re patient, empathetic, and solution-oriented
  • You enjoy solving problems and making processes smoother
  • You’re organized and able to juggle multiple conversations and tasks at once
Benefits
  • Flexible working hours and workflow, so you can structure your day in a way that works best for you
  • Remote setup so you can work from anywhere across the EMEA region.
  • The hardware you need to get started
  • Team offsites across the whole company to connect, learn, and celebrate wins.
  • Space to grow fast in a startup and put your stamp on our growth.
  • Direct mentorship and access to founders and investors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportaccount managementcommunicationempathyproblem-solvingsolution-orientedorganizationmultitaskingactive listeningtrust-building