Head of Account Management Support Team
Saltz.app
full-time
Posted on:
Location Type: Remote
Location: Lithuania
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Job Level
About the role
- Design and launch a centralized customer-facing function combining inside sales and customer support/call centre.
- Build clear operating structure: roles, responsibilities, KPIs, performance review cycles and incentive schemes.
- Lead and coach a results-driven team, setting targets and driving execution.
- Deliver performance targets
- Forecast volumes, project team composition and hiring needs; plan scalable growth and budget.
- Collaborate with Product, Marketing and Sales to align roadmap, onboarding flows and conversion levers.
- Continuously iterate on playbooks, scripts, tooling and reporting to improve conversion, retention and revenue per customer.
Requirements
- 4+ years of proven experience leading account management, inside sales or call-centre teams in a fast-growth environment.
- Strong operational builder: designing processes, metrics, incentive plans and review cycles.
- Data-driven: comfortable with targets, forecasting, reporting and continuous improvement.
- Hands-on leader who can hire, coach and scale small teams to exceed targets.
- Excellent cross-functional communication and stakeholder management.
Benefits
- The hardware you need to get started
- Autonomy and trust to manage your own workflow
- Work with and be supported by mature, intelligent, entrepreneurial and fun people who are leading experts in their fields, driven by their passion for the industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementinside salescall centre managementprocess designmetrics developmentincentive planningperformance review cyclesforecastingreportingcontinuous improvement
Soft Skills
leadershipcoachingresults-drivencross-functional communicationstakeholder managementteam buildingtarget settingexecutioncollaborationorganizational skills