Saltbox

Operations

• Turn new account requirements into a runnable operational plan: layout, staffing, workflows, and service standards
• Run the on-site setup, training, and first weeks of live volume alongside the local team
• Coordinate with sales, logistics, and location ops so what was sold is what gets executed
• Hand ownership to the local team once the account runs stable, then verify the handoff held
• Travel to Saltbox markets to lead launches, operational resets, and high-priority initiatives
• Diagnose operational drift, identify root causes, and implement fixes the local team can sustain after you leave
• Partner with Market Leaders and Location Managers on execution: you bring the playbook, they own the building
• Write the SOPs, playbooks, and operational standards that turn one market's win into every market's default
• Design and deliver training that gets field teams certified on new processes and programs
• Maintain a single source of truth for operational standards and retire outdated versions before they cause drift
• Coach Member Specialist Leads and Location Managers through new programs until they can run them independently
• Build train-the-trainer capacity in each market so adoption doesn't depend on your presence
• Leave every engagement with a named local owner and a written handoff
• Use operational data to figure out what to fix first and show whether it worked
• Track adoption and outcomes for every program you launch, and intervene early when metrics slip
• Report progress on launches and resets on a cadence leadership can plan around

Field Operations Manager