Saltbox

Operations

• Leadership of Market Leaders — Build a strong, accountable, high-performing leader bench. Develop MLs into confident operators who execute with clarity and consistency.
• Operational Consistency and Quality Across Markets — Create and uphold the unified Saltbox operating system: SOPs, rhythms, quality standards, workspace operations, and workflows.
• P&amp;L Ownership — Drive NOI performance through labor planning, occupancy strategy, expense discipline, staffing decisions, and operational execution.
• Cross-Functional Collaboration — Partner closely with Facilities, Fulfillment, Sales, Parsel, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability.
• Member Experience Leadership &amp; Escalations — Ensure each location delivers a consistent, high-trust member experience in alignment with experience principles. Lead escalations requiring senior operational judgment while coaching MLs to prevent recurrence.
• Capability Development &amp; Training Enforcement — Ensure all training, systems, and standards created by Operational Excellence and the Workspace Coordinator are implemented, reinforced, and adopted across MLs and their teams.

Director of Operations

Marketing

• Manage ClickUp project boards to organize, track, and deliver marketing initiatives on time
• Coordinate across team members and departments to ensure timelines and deliverables are met
• Support campaign planning by surfacing details, blockers, and next steps to keep the team aligned
• Coordinate logistics for virtual and in-person events, webinars, and partner activations
• Manage communications with vendors, speakers, and partners to ensure seamless execution
• Own pre-event checklists and post-event wrap-ups to capture learnings and process improvements
• Build, QA, and launch email campaigns and workflows in HubSpot or similar tools
• Track and report on performance metrics across email, social, and campaign touchpoints
• Implement testing and improvements to drive stronger engagement
• Assist in creating and scheduling social content across Instagram, LinkedIn, TikTok, and YouTube
• Capture and edit short-form video to spotlight Saltbox members and bring the community to life
• Support campaigns with light graphic design, image sourcing, copy editing, and repurposing content

Director of Operations

Marketing Coordinator