Saltbox

Operations

• Leadership of Market Leaders — Build a strong, accountable, high-performing leader bench. Develop MLs into confident operators who execute with clarity and consistency.
• Operational Consistency and Quality Across Markets — Create and uphold the unified Saltbox operating system: SOPs, rhythms, quality standards, workspace operations, and workflows.
• P&amp;L Ownership — Drive NOI performance through labor planning, occupancy strategy, expense discipline, staffing decisions, and operational execution.
• Cross-Functional Collaboration — Partner closely with Facilities, Fulfillment, Sales, Parsel, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability.
• Member Experience Leadership &amp; Escalations — Ensure each location delivers a consistent, high-trust member experience in alignment with experience principles. Lead escalations requiring senior operational judgment while coaching MLs to prevent recurrence.
• Capability Development &amp; Training Enforcement — Ensure all training, systems, and standards created by Operational Excellence and the Workspace Coordinator are implemented, reinforced, and adopted across MLs and their teams.

Director of Operations