Lead and develop the team: You lead the Account Management team, coach your colleagues, and foster a motivating high-performance culture.
Ensure retention and growth: You make sure existing customers are optimally supported and, together with your team, identify up- and cross-selling opportunities to sustainably expand accounts.
Manage pipeline and forecasts: You keep an eye on the entire pipeline — from new customers to existing accounts — and ensure that targets such as MRR and KPIs are reliably met or exceeded.
Collaborate with Sales: You work closely with the Direct Sales team and ensure that the handover of new deals into long-term partnerships runs smoothly.
Optimize processes: You improve existing processes, tools, and best practices in Account Management to manage customer relationships efficiently and scale them.
Manage strategic accounts: For large deals or key brands, you take an active role yourself and support your team in complex negotiations or partnerships.
Develop team performance: You analyze your team’s pipeline, forecasts, and activities and provide targeted feedback, for example through call reviews or demo feedback.
Develop strategies: You create new strategies to unlock revenue potential within existing accounts and further grow long-term customer relationships.

Requirements

Leadership experience in Account Management: You have already led an Account or Customer Success team and understand how to motivate teams and drive strong results.
SaaS or tech background: Ideally you have experience in industries such as software, SaaS, cloud, e-commerce, retail tech, or hospitality tech.
Leadership & coaching: You bring a strong coaching mentality and actively develop people.
Results orientation: You understand how teams achieve goals together, manage KPIs, and create sustainable growth.

Benefits

Career opportunities: Clear growth paths and real promotion prospects.
Equity participation: Become a co-owner through our equity program.
Wellness budget: Annual allowance for fitness, sports, or your new bike.
Mental health: Access to Modern Health for coaching and counseling.
Work from anywhere: Work remotely worldwide for up to 60 days per year.
Professional development: Free access to LinkedIn Learning.
Social engagement: Paid time off for volunteer work.
Public transport subsidy: Support for your bus and train commuting costs.
Office perks: Team breakfasts, lunches, snacks & drinks in our Berlin office.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

leadershipcoachingresults orientationteam motivationstrategic developmentprocess optimizationcustomer relationship managementnegotiationperformance analysisfeedback provision