Senior Manager, Customer Programs
TE Connectivity
Cloud
Product Manager, Cloud Monitoring
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $172,000 - $236,500 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own and drive parts of Salesforce Monitoring Platform including distributed tracing, metrics collection and storage, log analytics, synthetic monitoring, events, alerts, UI, ML, and incident troubleshooting solutions
- Develop and deliver a coherent strategy including user and product requirements, competitive analysis, success metrics, and go‑live plans
- Partner with the User Experience team to drive product design and ensure a seamless user experience
- Align and prioritize customer requests and enhancements across PMs, translating them into quarterly milestones and actionable backlogs
- Collaborate with engineering, operations, and PM peers to deliver on strategic and tactical objectives; serve as product owner for scrum team(s)
- Continuously improve service visibility, incident response, insights, and overall quality through new capabilities and processes
- Engage with partner and customer communities to drive enthusiasm and adoption; work closely with key customers to envision, plan, and execute solutions
Requirements
- 4+ years of solid product management experience with a proven track record of building impactful products from concept to delivery
- Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
- Top-notch written and oral communication skills, including experience presenting to executive leadership and evangelizing product strategy
- Strong collaboration, influence, and negotiation skills to align the organization around prioritization and delivery of product roadmap
- Exceptional time management skills to effectively juggle multiple demanding priorities
- Strong platform user experience/design sense
- Strategic thinker with ability to influence, align, and inspire cross-functional teams
- Proven experience in platform product management (desired)
- Familiarity with data and AI technologies, public cloud services, or cloud-native architectures (desired)
- Solid understanding of infrastructure and product lifecycle, with ability to adapt knowledge in a dynamic environment using agile or similar methodologies (desired)
- Awareness of secure software development lifecycle principles (desired)
- Master's degree in Engineering or Computer Science or equivalent (desired)
- MBA preferred (desired)
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
- flexible work arrangements (Office - Flexible locations)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce Monitoring Platformdistributed tracingmetrics collectionlog analyticssynthetic monitoringincident troubleshootingproduct roadmapagile methodologiesdata technologiesAI technologies
Soft skills
communication skillscollaboration skillsinfluence skillsnegotiation skillstime management skillsstrategic thinkinguser experience designpresentation skillscustomer engagementteam inspiration
Certifications
Master's degree in EngineeringMaster's degree in Computer ScienceMBA
