In your role as an Agentforce and Data 360 Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products.
Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Providing feature explanation and best practices.
Managing customer expectations and the customer experience to maximize customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary,
Prioritizing and managing time effectively in a fast-paced environment.
Multitasking and performing effectively under pressure.
Creating and curating knowledge content.

Requirements

Experience with Salesforce and/or CRM applications and other cloud-based technologies
API / programming experience
Big data experience
Experience with Database concepts, Data management (RDBMS), and SQL
Demonstrated skill in Customer Support or Customer Service in a customer-facing role
Salesforce Developer, Agentforce, Data 360 Certifications
Bilingual Portuguese, French or Spanish language proficiency is a plus!

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceCRM applicationsAPIprogrammingbig datadatabase conceptsdata managementRDBMSSQL

Soft Skills

analytical skillstroubleshootingproblem-solvingcustomer supportcustomer servicetime managementmultitaskingpressure management

Certifications

Salesforce DeveloperAgentforce CertificationData 360 Certification