Salesforce

Senior Operations Manager

Salesforce

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Senior

Tech Stack

CloudTableau

About the role

  • Manage rhythm of business, executive communications, and key global initiatives
  • Collaborate weekly with COO teams supporting CSM and CSAL
  • Lead preparation of content for high-stakes Success and Sales meetings (e.g., Empowered OU Leader level); partner with Business Partners on Customer Success metrics

Requirements

  • 5+ years in business operations, strategy, or program management in a SaaS environment
  • Strong relationship-building with senior leaders (VPs)
  • Exceptional written/verbal communication; ability to distill complex details into executive presentations
  • Strong critical thinking and analytical skills; ability to drive process improvements
  • Agility and comfort with ambiguity in a fast-paced environment
  • Current role in Strategy & Analytics, CSM or Customer Success Area Lead
  • Deep knowledge of Salesforce org and products (Agentforce, Tableau, Data Cloud)
  • Familiarity with Google Workspace, SmartSheet, Quip, Slack
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsstrategyprogram managementCustomer Success metricsSalesforceAgentforceTableauData Cloud
Soft Skills
relationship-buildingwritten communicationverbal communicationcritical thinkinganalytical skillsprocess improvementsagilitycomfort with ambiguity