Salesforce

Senior Solution Architect, Public Sector Industry Experience

Salesforce

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Serve as a trusted advisor to the client
  • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
  • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
  • Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
  • Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
  • Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
  • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
  • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Requirements

  • 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
  • Extensive experience with configuration and customization on the Salesforce platform
  • Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
  • Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
  • Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required
  • Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
  • Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
  • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
  • Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
  • A great listener with the ability to connect with people in diverse roles
  • Resourceful and entrepreneurial thinker who can work through and solve problems
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceService CloudOmniStudiowaterfall methodologyagile methodologysystem architecturebusiness requirementsuser storiesprocess flow diagramUML
Soft Skills
strong communication skillspresentation skillscreative thinkingproblem-solvingcollaborationcustomer relationship managementactive listeningnegotiationmeticulousnessentrepreneurial thinking