Driving quantifiable business impact across our most complex, often multi-org Signature customers
Act as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment
Ensuring the seamless delivery of all deliverables necessary to advance the customer’s core business goals
Integrating multiple products or processes to create effective customer solutions
Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer
Effectively own the Signature experience across complex, multi-org customers
Organizing information across multiple work streams and integrating customer priorities and timelines into comprehensive success plans
Act as the central resource for the team and the customer, connecting all the dots

Requirements

5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level
Ability to handle objections, navigate complicated discussions, and drive alignment
Must demonstrate persistence in the face of adversity and disappointment
Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment
5-6 years experience supporting customers using Tableau
Strong understanding of analytics strategy and data-driven decision making
Knowledge of Tableau governance models (content management, permission strategies, data source certification)
Understanding of Tableau Cloud/Server administration and deployment options
Familiarity with advanced features (parameters, calculated fields, LOD expressions, data blending)
Knowledge of Tableau + Salesforce integration (CRM Analytics, Einstein Analytics, embedded analytics)

Benefits

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tableauanalytics strategydata-driven decision makingTableau governance modelsTableau Cloud administrationTableau Server administrationparameterscalculated fieldsLOD expressionsdata blending

Soft Skills

communication skillspresentation skillsinfluenceobjection handlingnavigating discussionsalignmentpersistencecollaborationorganizational skillscustomer focus