serve as the ultimate point of accountability for Signature Success delivery
drive renewals and expansion by orchestrating executive-level partnerships
Architect strategic success roadmaps that align Salesforce’s platform evolution with the customer’s long-term corporate objectives
Lead high-stakes, cross-functional initiatives across matrixed internal teams (Sales, Product, Engineering)
Govern the integration of autonomous AI agents and specialized digital coworkers
Utilize deep usage telemetry and predictive analytics to identify and neutralize long-term attrition risk
Provide executive leadership and crisis governance during major incidents
Act as a “multiplier” by mentoring internal account teams and coaching talent
Deliver proactive, executive-level guidance on Salesforce’s innovation cycle

Requirements

7+ years of relevant industry expertise in Customer Success, strategic leadership, SaaS platform use, or related strategic consulting fields
Exceptional communication and presentation skills
Skills for both analyzing technical concepts and translating them into business terms
Experience working with Enterprise-level customers
7+ years experience supporting complex, enterprise-scale Sales/Service Cloud deployments
Sales Cloud: 6+ years expertise supporting complex, enterprise-scale Sales Cloud deployments
Expert knowledge of sales transformation and revenue operations excellence
Deep understanding of Sales Cloud architecture for global enterprises
Multiple Salesforce certifications including Sales Cloud, Revenue Cloud, Advanced Administrator
Service Cloud: 6+ years expertise supporting complex, enterprise-scale Service Cloud deployments
Expert knowledge of service transformation and contact center modernization
Deep understanding of Service Cloud architecture for global contact centers
Ability to guide customer experience strategy and service transformation discussions
Multiple Salesforce certifications including Service Cloud, Field Service, Advanced Administrator

Benefits

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales CloudService Cloudpredictive analyticstelemetry analysisAI integrationrevenue operationscustomer experience strategyservice transformationSalesforce architectureenterprise-scale deployments

Soft Skills

communication skillspresentation skillsstrategic leadershipmentoringcoachingexecutive leadershipcrisis governancecross-functional collaborationanalytical skillsbusiness translation

Certifications

Sales CloudService CloudRevenue CloudAdvanced AdministratorField Service